3 things I learned in the 20 plus years of a career in corporate America:
1) People do not communicate well
2) People do not solve their own problems
3) Expectations are high, actions are low
Communication occurs and sounds like one's voice...we all want to be heard but do we really have much to say? No, we don't!
People are rarely objective about problem resolution, we often ignore our own issues, and we all have issues! We're people.
Most want to chat, grumble, compliant, few want to solve and move on...as Richard Clark said in CEO Speaks, Sage Advice During Turbulent Times...people to not have a sense of urgency.
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